Outsourcing vs. Insourcing Your IT Needs – Critical Factors to Consider


In today’s workplace, you will be hard-pressed to find a task that isn’t done on the computer – from doing the payroll to filing taxes, from designing brochures to word processing.

As such, one critical decision that each company must make is to determine whether to create an in-house IT team or to outsource IT-related tasks to a third-party.

In order to arrive at a decision that fits not only your current needs but also your future ones, here’s a brief comparison of your options as well as the different pros and cons.

Insourcing Pros and Cons

Many companies that have just started operating typically put together an in-house IT team as this can help keep costs at a minimum. However, for many companies, an in-house team is not always the most viable option.

Here’s a brief look at the advantages and disadvantages of keeping your IT needs within the organization.




  • A team that knows your organization


One of the chief advantages of forming your own IT team is that you’ll have a group of professionals who know exactly how your business runs and what your team members’ specific needs are. This allows your IT team to quickly create an infrastructure that is attuned to everyone’s needs.


  • A comprehensive solution


Another advantage of creating an in-house team for your IT needs is that you’ll have people who can craft a viable solution for your computing problems. They may work at a slower pace, but that deliberation enables them to cover lots of ground.


  • Fast response


Problems can and do happen. With an in-house team, you are assured that there will always be someone who can quickly respond to these issues, minimizing downtime and wasted productivity.



  • Backlogs


Sometimes, your IT team will be swamped with job orders that require immediate attention. Instead of focusing on fine-tuning your IT infrastructure, your team has to deal with small problems that eat up the lion’s share of resources.


  • Leaves and holidays


All of your team members are entitled to leaves and holidays. Issues arise when you have a small IT team and its members take time off from work at the same time, which can further compound a growing backlog. In such instances, you have only a few options, including waiting for your IT professionals to come back from a holiday or sick leave or call in a third party.


  • Cost


As your business grows and your employees’ needs become more competitive, you will need to hire more specialists to bolster your in-house IT team. This can translate to more substantial costs which could sometimes be used towards other, more essential needs instead.




  • Client satisfaction


Third-party IT solutions providers work hard to provide a high level of customer satisfaction because they rely heavily on building a solid reputation. This translates to providing outstanding service every time.


  • More available resources for business growth


Because you do not have to pay for the salaries and benefits of an in-house team, you can save up on various resources, especially money. These savings can then be used to invest in other things that will help grow your business further.


  • Specialization


As mentioned earlier, you will need more specialists as your business evolves and grows. With the help of a vendor, you do not have to use a lot of resources to gain access to these specialists.


  • No holidays or sick breaks


You do not have to worry that your computer woes will not be attended to because you have a dependable partner you can call during times of emergencies.



  • Finding the right partner


One of the biggest challenges you will encounter when outsourcing to meet your needs for quality IT support services is finding a reliable and reputable company. This requires ample investment of time and effort in screening different IT service providers on your part.


  • Security issues


Every time you bring in a third party to work with you, and not only for your IT needs, there will be concerns about safeguarding sensitive data, especially those related to your products or services. This is why it is crucial to spend a lot of time finding a reputable IT solutions provider.

Making the partnership work

Whether you choose to outsource some or all of your IT needs to a third party, finding the right partner is just the beginning. In order to make the partnership work, there are a few critical tasks that you need to perform.

At the onset, you need to be clear about why you are outsourcing. For some companies, outsourcing means you’ll be able to control costs better, while for others, it means getting access to specialists.

Next, determine your budget. One important thing to keep in mind is the adage, “You get what you pay for.” Settling for a third party that offers the lowest quote is no guarantee that you are getting your money’s worth, so look beyond the offered rates.

Once you have found a reputable IT company, set clear parameters as to what success looks like. This will enable you to evaluate your partner’s performance objectively.

Talk to your vendor about your needs as well as your goals. This will allow them to help you determine the optimal solution. In some cases, this can also help you achieve a more significant degree of customization, which is critical if you already have an in-house IT team.

Whether you are looking for occasional help or full support for your IT needs, you should strongly consider looking for a reputable IT solutions provider.


Sharon Mallorca is the Sales Manager at Create IT in Dubai. Established by innovative digital agency Create Media Group, Create IT has rapidly become the Middle East’s leading IT Support and IT Solutions company, providing the highest quality IT support and services to a growing portfolio of global brands.